Licensee & Business Owner, My Mermaid Home
Licensee & Business Owner, My Mermaid Home
Rachel Kelly is the Licensee and owner of the boutique Real Estate Agency, My Mermaid Home. An industry professional with extensive property management and sales experience she has been helping clients with their real estate needs for over 10 years on the Gold Coast. We chatted with Rachel about the unique way she broke into the real estate business and what she loves about the Gold Coast.
How long have you been a Gold Coast local?
13 years on/off. I first came in 2009 after falling in love with the city after schoolies. Life had some other plans and I went to then do a brief stint in the mines, a Euro gap year to find myself and then migrated back down to the Coast from Central Qld in 2012 and have been here since.
What do you love the most about the Gold Coast?
As a child from a small town that didn’t have much going on I love the fact there is always something to go on the Gold Coast. Whether it’s the various free festivals across the city over the year or going to sit on Burleigh Hill with a beer and watch the ocean, or dinner at an amazing restaurant.
Tell us a little bit about yourself.
I had an interesting start to my real estate career, where back in my hometown of Hervey Bay after travelling Europe I came back to no job. My Dad told me to go down to the local pub and talk to Bull the local real estate Guru & agency owner. Into the Torquay hotel I went and pulled up a stool next to Bull and said “Bull, I want a job”, and he just turned around and looked at me and goes “You start tomorrow my girl”. Now nearly 11 years later I am running my own agency.
With that being said and what I learnt from Bull I take on every interaction with people showing no judgement and I will always give someone a go. I try to take on every day with a friendly and laid-back attitude which resonates with many Gold Coasters. I am straight forward when it comes to both my personal life and my professional life. To put it simply I am not afraid to have those tough conversations and ask for what I want (clearly I started my career walking into a pub and asking for the job I wanted), which is a trait I believe you need your real estate agent to have. You might see me cruise around in a linen set and some sandals and not suited up like many other agents, and it’s for that reason my clients love me, my expertise is second to none and I try and make clients feel comfortable in every environment.
For those who don’t know tell us about My Mermaid Home?
My Mermaid Home is a boutique Real Estate Agency based in Mermaid Waters on the Gold Coast. Offering both sales and property management.
How did My Mermaid Home come about?
My Mermaid Home actually was & still is a renovation blog turn Real Estate Agency. I purchased my first property and managed to turn it into my home, which is My Mermaid Home, and I took people on that journey with me via my renovation Instagram, sharing DIY tips and tricks, reno advice and styling tips & tricks. People may have seen my hacks and DIYs shared by Kmart, Big W, Bunnings and more.
2022 came and I thought it was time to expand and use my expertise & experience in Real Estate and my love all things property & home related to create My Mermaid Home Real Estate, to help people find a house they could call a home like I did.
What is My Mermaid Home known for and what do you specialise in?
We are a boutique Real Estate Agency offering all aspects of real estate but specialising in Property management. I wanted to start the business and come into the industry and break the stigma around property management. The stigma that you can only get bad service & that’s property managers don’t really care. I want to prove the value in having an expert agency looking after your biggest investment.
What do you love most about running My Mermaid Home?
I love the people I get to meet, and the clients that turn to friends. The relationships I’ve been able to build with clients, tenants, and trades has been phenomenal, there are so many legendary people out there willing to help and support you as long as it’s reciprocated and it’s so great to be apart of.
What should customers expect as the standard My Mermaid Home experience?
Other than exceptional service and the knowledge base of everything Real Estate that I have, they can always expect me to have their best interest and what’s best for their property front of mind. All my clients know I am only a phone call or text away even if it’s just for a friendly convo or a catch-up beer.
My Mermaid Home is soon to celebrate its 1st year. Tell us what you’ve achieved so far and of your future plans.
In Feb 2023 we will be 1. With the growth we have experienced over the first 12 months you will see some more staff come on board that have a passion for property as much as I do. Along with a bigger space that we will hopefully be able to host client events along with workshops and DIYs all property related. Watch this space.
What are your Gold Coast favourites…
Café/Coffee spot: Espresso Moto, Mermaid Waters.
Restaurant: Mexicali
Bar or place for a drink: Nobby Surf Club
Beach: Nobbys
How do you choose to spend your days off?
I’m not sure there are such a thing as days off as a business owner haha, but you’ll no doubt find me doing something very active if I do get some spare time. Whether it be a sunrise run, F45 class with the Broadbeach legends, playing one of the many sports I do, or watching the GC Titans play at Cbus. And if you can’t find me at any of those places, you’ll find me down the beach with Bruce having a well-deserved beer.