The owner of several of your favourite Gold Coast venues.
The owner of several of your favourite Gold Coast venues.
Many moons ago, (aka in 2017 – can you believe it?) we interviewed the man behind some of your favourite Gold Coast bars Nobbys Arc, Bine, Hideaway and Soho. Nearly 5 years on we decided to catch-up with Scott Imlach again since he had gone on to open Nightjar, Nightcap, Mr Hizolas and Precinct Brewery! Read on to see what his opinion on the hospitality industry nowadays is and also what he’s looking forward to in a post-border closure world!
How long have you now been a Gold Coast local?
I first moved to the Gold Coast in 2004 after a year in Melbourne and 10 years in London. But I’m originally from Queenstown, New Zealand.
Tell us a bit about yourself.
I’ve been living and bleeding hospitality since I was 18 where I was a wedding planner for a hotel group in New Zealand. I moved to London in 1994 and ended up landing on my feet being approached by the then Outback Inn Group (now the Walkabout Group) and going on to become the Operations Manager to grow the venues from 1 to 48 throughout the UK. I then moved to Melbourne but figured Melbourne wasn’t for me. So moved to the Gold Coast and bought a small café called Barchino in Nobby Beach. From there I started Freshly Stacked in Broadbeach, then back to Nobbys to start Nobbys Arc, then a couple of years later… Bine. I sold Freshly Stacked, Nobbys Arc and Barchino and took some time out to travel a bit through Asia to get some more inspiration. Once I arrived back home, I stumbled upon a site in Broadbeach and created Hideaway Kitchen and Bar based on Asian street food.
While all of this was unravelling I was campaigning for local Council and State Government to legislate a Small Bar Licence (a bar with no food). Once I finally got it through, I started Soho in Broadbeach, Nightjar in Burleigh and Nightcap in Nobbys. All of which are small bars that are basically dive bars which the Gold Coast was crying out for! They have all been a huge success. Somewhere along the line we sold Soho as we couldn’t get a long lease. In-between Nightjar and Nightcap we opened a restaurant in Burleigh called Mr Hizolas – which absolutely pumps! The food is amazing there. Then a year ago I opened my first brewery called Precinct which has been a huge learning curve and still is. Having multiple business partners and learning the ins and outs of wholesale beer is mind-boggling!
You have a lot of venues you own and manage, so tell us, what’s the secret to running a good business?
Trust in your employees. Make them feel like your family; treat them how you like to be treated yourself. I’m also very hands-on with product selection, wine lists and menu choices. It’s not unusual for me to get on the tools; waiting on tables, hosting, bartending, washing dishes, fixing toilets or being the doorman.
We know it may be hard to pick, but which one is your favourite venue and why?
Yes, it’s a tough one! But for drinking and good old banter I’d have to say Bine. I built that on a shoestring budget for my pure love of beer as no one was doing craft beer on the Gold Coast at the time and I so wanted to create that. Also I love going there and seeing the locals creating new friendships; which before I opened it there were no other local bars around.
What do you think about our rapidly expanding hospitality scene on the Gold Coast?
The hospo scene has definitely evolved over the years; its seems to be every spare retail shop becomes a café, restaurant or bar. We still have a long way to go but as the population grows so will the quality. The biggest problem I find is people don’t understand hospitality is a profession just like a doctor or lawyer – it takes years to perfect and do it properly. Just because there’s no official qualifications doesn’t mean it’s easy. I see so many people say ‘I’m going to start a café or restaurant’ then 6 months later are gone. It’s annoying sometimes that people think it’s easy or your lucky, they never see the hours and hard work that goes on behind the scenes. To open a venue from scratch is hours and hours of work, stress and not to mention a massive money pit. What the Gold Coast is missing are weekday lunches. Once that market lands on the Gold Coast, the restaurant’s on the GC quality level will certainly increase.
What do you love the most about running businesses on the Gold Coast?
I love the locals and being able to talk to them, along with repeat business you get. Anyone can feed a tourist once but to have locals coming back time and time again is something special. An example is our Melbourne Cup Lunch every year at Hideaway, as soon as tickets are released Ray White Robina buy at least 50 tickets (and have done for the past 5 years!) it shows that we must be doing something right.
How do you personally define ‘success’?
People having a good time and seeing value for money and coming back time and time again. There’s nothing like walking into one of the venues and seeing a full house of customers smiling or just having a damn good time in one of the bars.
With the borders having just reopened, what are you most excited for in the immediate future?
Midweek crowds and getting back to full capacity in all venues again! It’s been over 600 days of a long hard slog.
When we last spoke, you were considering the Brisbane market, is this something you are still interested in exploring?
At this stage no, we’ve looked, but to tackle something up there would take a real commitment and time which I feel I don’t have as my Gold Coast venues would suffer.
Do you have anything else exciting in the pipeline?
Nothing is currently in pipeline but we are always looking and if I come across the right venue, I’ll jump on it. But everything needs to align… rent, space, location, layout.
What are your Gold Coast favourites…
Café: Tarte in Burleigh and Pretty Handsome
Coffee spot: Seadog Burleigh
Restaurant: Etsu
Bar or pub for a drink: Bine is my hangout or Miami Tavern
How do you choose to spend your weekends?
Horse racing is my favourite activity and hopefully this year I’ll have one of my horse’s running in the Magic Millions. But I also love catching up with my mates and hanging with the family.